Terms of Service

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you individually and that organization.

You are responsible for the accuracy of registration information, for activity that occurs under your account, and for the security of your credentials. Notify us immediately of any unauthorized use.

The Service is offered on subscription tiers (currently Basic, Advanced, Premium, and Enterprise). Pricing and feature descriptions are available on our pricing page and may change with notice. Unless stated otherwise, fees are quoted in U.S. dollars, billed in advance, and are non-refundable except where required by law. You authorize us and our payment processor to charge your designated payment method on a recurring basis until you cancel.

We may suspend or terminate access for non-payment. Taxes are your responsibility unless we are legally required to collect them. If you exceed plan limits (items, seats, warehouses, or other quotas) we may require an upgrade, throttle access, or restrict additional usage.

Subscriptions automatically renew at the then-current rate at the end of each billing period unless cancelled before renewal. You may cancel at any time through the Service; cancellation takes effect at the end of the current billing period and does not entitle you to a refund of fees already paid.

We may offer trials, sandbox environments, or beta features. Such offerings are provided “as is” without any warranty, may be modified or discontinued at any time, and may have data retention limits. Sandbox data is intentionally ephemeral and may be deleted without notice.

“Customer Data” means content, files, records, messages, photos, and other information you or your end-users submit to the Service. As between the parties, you retain all rights, title, and interest in Customer Data.

You grant Stowley a worldwide, royalty-free, non-exclusive license to host, copy, transmit, display, process, and create derivative works of Customer Data solely as necessary to operate, secure, support, and improve the Service for you. We may also use de-identified, aggregated data derived from Customer Data for internal analytics and product improvement.

You are solely responsible for Customer Data, including its accuracy, legality, and the right to submit it to the Service. You represent and warrant that your use of the Service and your Customer Data does not violate any law, contract, or third-party right.

You agree not to, and not to permit any third party to:

• violate any applicable law or regulation, or infringe the rights of others;
• upload viruses, malware, or any code intended to disrupt the Service;
• probe, scan, reverse engineer, decompile, or attempt to bypass security or rate limits;
• resell, sublicense, or provide the Service to third parties outside the scope of your subscription;
• use the Service to send spam or unsolicited communications;
• upload content that is unlawful, defamatory, harassing, hateful, or sexually explicit; or
• use the Service to handle data to which heightened legal protections apply (for example, regulated health information, payment card numbers outside our payment processor, government IDs, or biometric data) unless we have agreed in writing.

We may investigate and take action — including suspending or terminating accounts and removing content — for any actual or suspected violation, with or without notice.

If you use the Service to communicate with, invoice, or otherwise interact with your own clients or end-users, you are solely responsible for those relationships, including obtaining any consents required by law (such as for email communications, recurring billing authorizations, or processing of personal information), responding to their privacy requests, providing accurate invoices, and resolving any disputes. Stowley is not a party to your contracts with your clients and bears no responsibility for any dispute, chargeback, refund, loss, damaged or missing inventory, missed appointment, or service-quality complaint between you and your clients.

If you accept payments through the Service, those payments are processed by Stripe under Stripe’s own connected-account terms. You are solely responsible for compliance with those terms, for tax obligations, for the accuracy of invoices, and for handling refunds, chargebacks, disputes, and reversals. Stowley does not hold or take custody of funds and is not a party to the payment relationship between you, your clients, and Stripe.

The Service may interoperate with third-party products (for example, calendar sync, email delivery, payment processing). We do not control those services and disclaim all responsibility for them. Your use of any third-party service is governed by that service’s own terms and privacy policy.

Stowley and its licensors own all right, title, and interest in the Service, including all software, content, designs, trademarks, and feedback or suggestions you provide. Subject to your compliance with these Terms, we grant you a limited, non- exclusive, non-transferable, revocable license to access and use the Service during your subscription. All rights not expressly granted are reserved. You may not remove proprietary notices or use our name or marks without prior written consent.

Each party agrees to protect the other’s non-public information disclosed in connection with the Service using the same care it uses for its own confidential information (and no less than reasonable care), and to use it only to perform under these Terms.

The Service, including all software, content, and any data, output, or result generated through it, is provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, Stowley disclaims all warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, non- infringement, accuracy, and quiet enjoyment.

Without limiting the foregoing, we do not warrant that the Service will be uninterrupted, error-free, secure, or free from data loss; that defects will be corrected; that any data, calculations, reports, exports, AI-generated suggestions, or recommendations will be accurate, complete, or fit for any particular purpose; or that any specific feature, integration, quota, or third-party service will continue to be available. You are responsible for maintaining your own backups of Customer Data and for verifying any output before relying on it.

To the maximum extent permitted by law, in no event will Cypress OS, its owner, employees, contractors, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, anticipated savings, data, or inventory; loss or damage to physical goods; cost of substitute products or services; service interruptions; or unauthorized access to or alteration of data, however caused and under any theory of liability (contract, tort including negligence, strict liability, or otherwise), even if Stowley has been advised of the possibility of such damages.

Stowley’s total aggregate liability for all claims arising out of or relating to the service or these terms, regardless of the form of action, will not exceed the greater of (a) the amounts actually paid by you to Stowley for the service in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00).

These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the smallest extent permitted by law.

You will defend, indemnify, and hold harmless Stowley and its owner, employees, contractors, and licensors from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your Customer Data; (b) your use of the Service; (c) your violation of these Terms; (d) your violation of any law or third-party right; or (e) any dispute between you and a client or end-user, including disputes over goods, services, invoices, refunds, chargebacks, or lost or damaged inventory. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us.

We may suspend or terminate your access to the Service at any time, with or without notice, if you breach these Terms, fail to pay fees when due, create risk or legal exposure for us, or use the Service in a way we reasonably believe is harmful. You may terminate by cancelling your subscription. Upon termination, your right to use the Service ends immediately and we may delete Customer Data after a reasonable period. Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

We may modify, add, or remove features, plans, prices, or quotas at any time. We may revise these Terms by posting an updated version with a new effective date and, for material changes, by providing reasonable notice (for example, via email or in-app notice). Continued use of the Service after the effective date of updated Terms constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally within thirty (30) days of written notice will be resolved by final and binding individual arbitration administered under the then-current commercial arbitration rules of a recognized arbitration provider, conducted in English, with the seat of arbitration in the State of Delaware, United States. You and Stowley each waive any right to a jury trial and any right to participate in a class action, class arbitration, or representative action. Notwithstanding the foregoing, either party may bring an individual action in small-claims court or seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

Stowley will not be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, governmental actions, internet or hosting- provider outages, denial-of-service attacks, or failures of third- party services.

These Terms, together with the Privacy Policy and any order form or written agreement between us, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign freely. Notices to Stowley must be sent to hello@stowley.com. Notices to you may be sent to the email address associated with your account or posted in the Service.

Questions about these Terms? Email hello@stowley.com.