Questions, Answered

Most teams are operational within a day. Create an account, import inventory from a spreadsheet, invite your staff, and start sending invoices. Premium and Enterprise customers get an assisted onboarding session where we set up locations, categories, and your first batch of clients with you.

No. Stowley runs in the browser on any modern device: desktop, tablet, or phone. Your warehouse staff can scan QR codes from a phone camera without a separate app.

Yes. Open the live demo right now (no signup required) to explore the full app pre-loaded with sample data. The demo resets periodically so you can break things freely.

We focus on valet storage, wine storage, moving and storage-in-transit, white-glove delivery, fine art handling, event/AV rental, and boutique 3PL businesses. Anywhere a team is tracking high-value items on behalf of clients, Stowley fits.

Yes. Upgrade or downgrade any time from Account Settings. Upgrades take effect immediately and the difference is pro-rated on your next invoice. Downgrades take effect at the end of your current billing period; we don't issue credits or refunds for the unused portion of the higher plan.

We'll flag it in-app and prompt you to upgrade. We never silently delete data or block your team from completing work in progress.

Subscriptions are charged in advance for the billing period you choose (monthly or annual) and auto-renew until you cancel. By signing up you commit to the full period. Canceling stops future renewals but doesn't end the current term early.

Yes. Annual billing saves up to 29% versus monthly across every tier. Annual plans are billed upfront for the full year and are non-refundable; you can switch to monthly at renewal.

No. Basic, Advanced, and Premium are pure subscription pricing. Enterprise customers pay a one-time onboarding fee that's quoted with the contract.

All fees are non-refundable, including unused time on monthly or annual plans, partial periods after cancellation, downgrades, and account suspension or termination. We don't refund for the unused portion of a billing cycle. The sandbox lets you try the full app before signing up, so please use it. We'll always honor refunds where required by applicable law.

Yes. Bulk import accepts any CSV with one row per item, and exports from Sortly and Extensiv are recognized outright. Columns are matched loosely, unknown ones become custom fields, and you preview every row before anything is written. Templates and the full column list are on the Migrate page.

Yes. The Billing page exports invoices in the layout of QuickBooks Online's invoice import and of Xero's sales invoice template, plus a payments file with the Stripe reference for each deposit. Add an accountant email under Integrations and the three files go out automatically on the first of every month.

Enterprise workspaces get HMAC-signed outgoing webhooks for paid invoices, request changes, and received items, and a read-only inventory feed per client as JSON or CSV. That is enough for Zapier, Make, and most in-house systems. The developer docs at /developers show the exact shapes.

You do. You can export your inventory, clients, invoices, and audit log to CSV any time. If you ever cancel, you keep an export. We don't hold data hostage.

Yes. Import your client list from a CSV, and each client gets a portal access code automatically.

Every organization's data is isolated at the database layer with row-level security policies. Data is encrypted in transit (TLS 1.2+) and at rest. See the security page for details.

Yes. Owners and admins manage the team, settings, and billing, while members handle day-to-day records. Crews work from the mobile Field view, and each person's calendar feed can be limited to the jobs assigned to them.

Every plan does. Stowley records who changed what and when across inventory, service requests, clients, locations, invoices, and your team, from the web app, the mobile app, and the client portal. How far back you can look depends on plan: Basic keeps a rolling 30 days, and Advanced, Premium, and Enterprise keep unlimited history.

We connect to Stripe via Stripe Connect. Your clients pay invoices by card or ACH directly from their portal; payouts hit your Stripe account on Stripe's normal schedule.

Yes. Connect your ShipStation v2 API key on Account Settings → Integrations and shipping service requests get live multi-carrier rate-shop, one-click label purchase, and automatic tracking-number capture. The label PDF attaches to the request, parcel presets save package dimensions, and the carrier list pulls from your ShipStation account.

We export invoices and payments as CSV files shaped for QuickBooks Online and Xero, and on Premium and up the monthly accountant email delivers them automatically. Direct API integrations are on the roadmap.

Yes. The team schedule publishes a private iCal feed you can subscribe to from Google Calendar, Outlook, or Apple Calendar.

Every plan includes email support. Premium and Enterprise add priority response times and a dedicated channel. We don't hide support behind a paywall.

Email us or use Contact support inside the app. We read everything and prioritize what we hear most. Enterprise customers can request roadmap calls.